1. Introduction

Memento Blooms ("we", "us", "our") operates the mementoblooms.com website and corporate flower gifting platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. We are committed to complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect the following types of information:

• Account information: Name, email address, company name, and phone number when you register or contact us.
• Recipient data: Names, dates of birth, work anniversaries, and delivery addresses of gift recipients that you upload to our platform.
• Payment information: Billing details processed securely through our third-party payment processor. We do not store credit card numbers.
• Usage data: How you interact with our platform, including pages visited, features used, and order history.
• Device information: Browser type, IP address, and device identifiers collected automatically.

3. How We Use Your Information

• To provide and maintain our corporate gifting service
• To process and fulfil flower delivery orders
• To send order confirmations, delivery notifications, and upcoming occasion reminders
• To communicate with you about your account and respond to enquiries
• To improve our platform and develop new features
• To comply with legal obligations

4. Information Sharing

We share your information only with:

• Local florist partners: Recipient name and delivery address necessary to fulfil orders.
• Service providers: Hosting, email, and payment processing partners who assist in operating our platform.
• Legal requirements: When required by law, regulation, or legal process.

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information, including encrypted data transmission (SSL/TLS), secure data storage, and access controls. While no method of electronic storage is 100% secure, we strive to use commercially acceptable means to protect your personal information.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. Cookies

We use essential cookies to maintain your session and remember your preferences. We do not use third-party tracking cookies for advertising purposes.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at hello@mementoblooms.com or visit our contact page.